Privacy

Who is responsible

Solventtude Ltd, trading as Landed, is responsible for your personal information under Ghana’s Data Protection Act, 2012 (Act 843). Contact us on WhatsApp about anything on this page.

What we collect

• Your name, WhatsApp number, town, and your email if you give it.
• Your delivery address, if you choose delivery.
• What you want to order: links, descriptions and notes.
• Your payments: amount, method, date and transaction reference.
• If you join the Landed list: your name if you give it, your WhatsApp number or email, and when you joined or left.
• The words you type into our shop search. We store only the words and the time, never who searched.
• If you ask us to tell you when a product goes on sale: your WhatsApp number, the product, and when you asked.
• If you list a product with us: your name, your shop’s name if you give it, your WhatsApp number, your email if you give it, the product’s details, your price and your photos.

We never see or store card numbers or Mobile Money PINs. Online payments are handled by Paystack, a licensed payment provider.

Why we use it

• To price, buy, ship and hand over your order.
• To send you your quote and updates on WhatsApp.
• If you asked to hear when a product goes on sale, to send you one WhatsApp message about it. That number is used for nothing else.
• To keep the financial records the law requires.
• To stop fraud and spam, for example by limiting how many requests one number can send in a day.
• To choose what to stock in our shop and what to show as trending. What people order, ask for and search for shapes this, but only products appear on the site: never your words, name or number.
• To pick products for you in the shop and on Your world. Your phone remembers which products and departments you open, your last few searches and the departments you choose. To pick, it sends us those product numbers, departments and searches, plus your saves and orders if you are signed in. We use them there and then and do not keep them. You can clear it all on the Your world page.
• Your basket is kept on your phone. We only see what is in it when you place the order, or when the basket page asks for today’s prices of the products in it.
• To learn which posts and ads bring orders. For 30 days your phone keeps the agent code or the link that brought you here, a label like “tiktok”, and sends it with your order. The label never says who you are.
• If you list a product, to check it, to contact you about it and, if we list it, to show your photos in our shop and buy from you when someone orders. Your price is never shown on the site.

We send promos, discounts and batch news only if you join the Landed list yourself, by ticking a box that is never ticked for you or by asking us. Every email has a link to leave, and on WhatsApp you can reply STOP. Leaving the list does not stop messages about an order you have placed.

If you follow our WhatsApp Channel, we cannot see your number. If you join our WhatsApp group, other members can see your number and what you post.

Who sees it

• Our team, to run your order.
• Our freight forwarder and customs agent, who need your name and number to clear and release your goods.
• Paystack, to process online payments.
• If a Landed agent referred you, that agent sees your first name, your order reference and where your order is, so they know what they will earn. Never your number, address, items or payments.
• The companies that host our website and database (Vercel and Supabase), whose servers may be outside Ghana.
• Authorities, only when the law requires it.

Sellers do not get your details: we buy in our name and ship to our warehouse.

Your tracker link

Your tracker shows your order, payments, WhatsApp number and delivery address to anyone with the link. It is not listed on search engines, but keep it to yourself.

Cookies

We use no advertising or analytics cookies. Our only cookies keep you signed in if you have an account, and our staff signed in to the back office. Paystack’s checkout may set its own cookies when you pay online.

How long we keep it

We keep order and payment records for as long as Ghana’s tax and accounting rules require. If you asked for a price and never ordered, tell us and we will delete your request. If you leave the Landed list, we keep only your contact and the date you left, so we never message you by mistake. A request to hear when a product goes on sale is deleted 90 days after you made it. If we turn down a product you listed, or you take it back, we delete its photos.

Your rights

You can ask to see the information we hold about you, have it corrected, or have it deleted where we do not need to keep it by law. Message us on WhatsApp and we will reply within a few working days. If you are unhappy with how we handle your information, you can complain to the Data Protection Commission of Ghana.