Terms

Who we are

Landed is a trading name of Solventtude Ltd, a company registered in Ghana. “We” means Landed. “You” means the person placing the order. You can reach us any time on WhatsApp.

What we do

We buy items from sellers in the USA, China and Turkey on your behalf, ship them to Ghana by sea or air, clear them through Ghana Customs and hand them over at our Accra showroom. By sea, most orders from the USA and China take 45 to 90 days from purchase to arrival; by air, about a month. Your quote says which, and gives the timing for orders from Turkey.

Your quote

• Your quote is one price in cedis that includes the item, pickup from the seller, shipping, duties and clearing, and our service. It does not include a driver from the showroom to you.
• A quote you have not paid on is valid for 3 days. After that we refresh it before you can pay.
• Once your deposit is paid, the price is locked. If the exchange rate, freight rates or duty change after that, we absorb it.
• We buy exactly what your link or description specifies. Check the model, size, colour and compatibility before you pay.

Deposit

To confirm an order you pay a deposit of 50% of the total, or the item price plus 10%, whichever is more. The deposit pays the seller, which is why we can buy your item the day it lands with us. We buy only once the full deposit is in.

Instalments

• After your deposit, pay the balance in any amounts from GH₵ 50, as often as you like.
• There is no fixed schedule, no interest and no fee for paying in instalments.
• Pay through your tracker, by Mobile Money or card, or by Mobile Money transfer to the details on your tracker with your order number as the reference. We will never ask you to pay a personal number.

Handover

We hand over your order once it is paid in full, at our showroom in Accra, to you, to someone you name, or to a driver either of you sends. If you ask us to arrange a driver, you pay the driver directly, at a price agreed before the trip; it is not part of your quote. Storage is free for 14 days after your order lands. Unpaid balances are covered in our refund policy: after 60 days we may cancel the order and sell the item.

Arrival dates

Arrival dates are our best estimate. Sailings, ports and Customs can run late, and that is outside our control. We update your tracker whenever a date changes.

What we cannot bring in

Weapons, drugs, hazardous chemicals and anything banned or restricted by Ghana Customs. Loose lithium batteries and liquids need special handling, so ask us first. If we find an order cannot be shipped before we buy it, we cancel it and refund you in full. If an item was described to us wrongly and Customs holds or seizes it, the cost is yours.

Lowest price guarantee

If another Ghana importer gives you a lower written, all-in quote for the same item and the same shipping method, send it to us before you pay your deposit. We match it, or tell you honestly why we cannot. The guarantee does not cover quotes that leave out shipping or duty, prices from overseas marketplaces, or orders whose deposit is already paid.

Refunds and problems

Cancellations, lost or damaged goods, wrong items and unpaid balances are covered in our refund policy, which is part of these terms.

Our responsibility

We take care choosing sellers and shipping your order, and we are responsible for it from purchase to handover. Manufacturer warranties come from the maker or seller, and we will help you claim on them. We are not responsible for indirect losses, such as lost income while you wait. Our total responsibility for an order is limited to what you paid us for it. Nothing in these terms takes away rights you have under the laws of Ghana.

Your tracker

Your tracker link shows your order, payments and contact details to anyone who has it. Keep it to yourself. If you think someone else has it, tell us and we will check your order with you.

Changes and the law

We may update these terms. The version in force on the day you paid your deposit applies to your order. These terms are governed by the laws of Ghana. If something goes wrong, talk to us first: most problems are solved on WhatsApp. If not, the courts of Ghana decide.