Refunds

Your deposit buys your item, so what comes back depends on whether we have bought it yet. Here is every case, in plain words.

Last updated 1 November 2026

You have not paid a deposit	Nothing to refund. Ignore the quote and it expires after 3 days.
The seller cannot supply it, or we cannot ship it	Everything you paid, in full.
You change your mind before we buy	Everything you paid, less the processing fee our payment provider kept if you paid online.
You change your mind after we buy	We ask the seller to take it back. If they do, you get what they refund us, less their return and restocking charges.
Lost, or damaged before handover	A replacement, or everything you paid for that item.
Wrong item, or not as the seller described	We take it up with the seller and pass on what they give back: a replacement, a part refund or a full refund.
The balance is never paid	See “If you stop paying” below.

Before we buy

We buy your item as soon as your full deposit is in, usually the same day. Until then you can cancel by messaging us on WhatsApp. Once we have paid the seller, the order is yours and we cannot cancel it for a change of mind.

After we buy

If you no longer want an item we have bought, we will ask the seller to take it back. Many sellers charge for returns or keep a restocking fee, and some refuse returns. Whatever the seller refunds us, less their charges, comes back to you. If they refuse, we ship as normal: you can pay the balance and collect it, or the “If you stop paying” rule applies.

Lost or damaged

We are responsible for your order from the moment we buy it until we hand it to you. If it is lost, or arrives damaged, we replace it or refund everything you paid for that item. Check your order when you collect it. Tell us within 48 hours of handover, with photos, if something is wrong.

Wrong item or not as described

We buy exactly what your link or description specifies, so check the model, size, colour and compatibility before you pay. If the seller sends the wrong thing, or something that does not match their listing, tell us within 48 hours of handover with photos. We take it up with the seller and pass on whatever they give back.

If you stop paying

There is no fixed schedule for instalments, but we hand over your order only when it is paid in full. Storage is free for 14 days after your order lands, and we will remind you on WhatsApp. If the balance is still unpaid 60 days after it lands, we may cancel the order and sell the item. We will message you before we do. You get back what you paid, less any loss we make selling it and the cost of storing and selling it.

How refunds are paid

To the Mobile Money number or bank account you paid from, or another account in your name that you confirm with us on WhatsApp.
Within 7 working days of us agreeing the refund.
Every refund shows on your tracker with its transaction ID, next to your receipts.

Questions

WhatsApp us with your order number. These rules sit alongside our terms.